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Kelvin Neave
The Salvation Army - Aged Care Plus
Australia Eastern Territory Headquarters Division
Clinical Information Manager
With a philosophy of caring for those in need, the Salvation Army is one of Australia's
largest providers of residential aged care.
The Australia Eastern Territory Headquarters covers New South Wales,
Queensland and the ACT. The Aged Care Plus division coordinates
approximately 1,400 residents, 900 care and clinical staff located in over
16 sites. They offer a combination of nursing home, hostel and respite care.
The move to iCare was an exciting and challenging one for the organisation.
"For many of our staff the change to a computer-based system was a huge step.
Some had never used an ATM or operated a home-based computer before iCare.
Therefore, iCare was implemented gradually, supported by their excellent training programme.
We have been delighted with the iCare system itself and how user-friendly it is.
Many of our staff have embraced iCare so well that they are now utilising computer
technology within their personal lives," Kelvin Neave concluded.
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