Issue 18


The penetration rate of Clinical & Care systems in the Australian aged care industry continues to grow. With this comes the ability for aged care providers to not only effectively measure the quality of care provided but start to look at further opportunities to use the information for incisive reporting to both management and boards of directors.

In the opinion piece of this edition of eHealth in Aged Care, Lynette May looks towards the future and how electronic systems can play a role in introducing an evidence base into the quality of care regulatory process.

Kind regards,

Chris Gray
Managing Director


Introducing an evidence base into the quality of care regulatory process - By Lynette May

I am a complete convert to how the aged care industry can now use the data from electronic clinical and care management systems to improve the quality of care provision, and downstream, potentially underpin, the regulatory framework across the industry.

It is an obvious next step to ask why we cannot form collaborative partnerships with Approved Providers, Universities, the Department of Health & Ageing and the Aged Care Standards and Accreditation Agency to identify and agree on key performance indicators (KPIs) which in particular address Standard 2 – Health and personal care and Standard 3 – Resident lifestyle.

Arriving at nationally uniform, evidence based KPIs will enable a statistically valid and reliable basis to inform policy reform and guide genuine continuous practice improvement programs. The opportunity also, therefore exists, to inform the onerous visiting regime which in turn informs the standard of quality of care provided in residential aged care homes.

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If you would like to read previous issues of iCare's eHealth in Aged Care Newsletter click here to go to iCare's website www.icare.com.au


iCare recently surveyed our customer base in regards to ACFI 20 months since its implementation and replacement of RCS.

Over 100 survey responses were collected.

iCare has prepared a detailed report outlining the benefits and challenges the aged care industry is experiencing when using ACFI and online claiming.

Click here to read the full report.